IBM Procurement Professional 

India, Tamil Nadu, Chennai 

398972725

Role & Responsibilities:

• Maintain a high level of core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices.
• Serve as the first escalation point for process issues.
• Actively address any people issues and maintain high team morale overall.
• Manage staffing, training, development, and retention of team members; mentor the team in times of need
• Identify any Operations Centre activity that may pose a risk/issue to successful process execution and take steps to mitigate the risks/issues.
• Perform root cause analysis in case of escalations and take steps to improve the robustness of the process.
• Contribute to contract profitability through efficient management of resources and expenses.
• Assume additional responsibilities as assigned by the reporting manager.
• Manage operations of the Helpdesk including support for client procurement applications and Supplier Enablement processes.
• Direct and coach the team of Helpdesk Agents on a need basis towards meeting customer expectations.
• Execute operational plans to ensure all client SLAs are consistently met/exceeded.

Required Technical and Professional Expertise

• Any Graduate with 5-8 years of Procurement experience.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully
• Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments
• Interpersonal Skills: Maintains confidentiality; Listens to others without interrupting.
• Verbal Communication: Proven verbal communication skills required; Needs to communicate with Suppliers over the phone as and when required; Listens and gets clarification; Responds well to questions.
• Written Communication: Writes clearly and informatively; Able to read and interpret written information.
• Proven experience in sourcing processes.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• Thorough understanding of sourcing methodologies.
• Strong negotiation skills.
• Sound time-management and organizational skills.

Preferred Technical and Professional Expertise

• Analytical skills: Numerically astute with strong demonstrated problem-solving abilities.
• Communication skills: Able to build and maintain effective and productive relationships with staff, stakeholders, and suppliers.
• Collaboration/teaming techniques.
• Performance in a matrix organization.
• Time management: Prioritizes tasks and achieves set targets.
• Knowledge of Business Organization and Processes, Work instructions.
• Business Control Requirements.
• Customer satisfaction skills/client-facing skills.
• Ability to complete staff-work to a high standard.
• Keen attention to detail and accuracy.
• Adherence to set timelines and expectations.