Microsoft Senior Data Center Support Technician 

Taiwan, Taoyuan City 

398420772

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology

  • OR equivalent experience

• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, weekends, and/or holidays.

• As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology

  • OR equivalent experience.

• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.

• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $33.46 - $55.67 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $44.23 - $62.21 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: .

Datacenter Operations

• with

• Provides guidance to other technicians on changes to processes and procedures. Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow andevaluateimpact on work execution toidentifyand mitigate impact changes to their area of work will have on others.Asksquestions when they do not haverequiredinformation,resolvesothers' questionsin a timely manner, and may provide feedback on changes to processes to direct-line management.

• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/orassistsless experienced technicians with complex tickets ortasks, andappropriately escalates challenging or complex tickets to internal business partners as needed. May coordinate and assign tasks to other technicians ontemporarybasis, (i.e.in absence of direct-line manager availability and/or ticketassignment automation) providing direction as needed, to ensure work is appropriatelyallocatedto meet Key Performance Indicators (KPIs) per task type.

• expertisein andparticipatesin providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Maintainsexpertisewith the functionsof, andparticipates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment.

Datacenter Work Environment

• regarding onways to work more effectively or enhance efficiency within their team and adoptsbest

• May conduct,assistsin conducting, and/orparticipatesin daily safety briefings. CompletesrequiredEnvironmental & Health Safety (EHS) training,providesother technicians with guidance tocomply withsafety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and usesappropriate equipmentand Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents. Participates in the regular cadence of proactive safetyobservationreporting processes and systems.

• requiredsecurity and data management training whilecomplying withsecurity and data management procedures/policies with guidance from direct-line management. May escort third partyvendors or IT support on-premises at data centers or network sites. Appropriatelytakes actionand reports physical security access concerns and/or incidents to direct-line management or via established reportingmethods.Asindicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.

• indicatedabove, this role has a travel requirement of up to 25%whichmeans you maybe requiredto travel, from time to time, as part of this role.

Managing Service

• Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment)in a timely mannerper direct-line management assignment(s). Actively mentors and supports training of other technicians through on-the-job training (OJT) and byprovidingdirect guidance on specific job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment). May completeadditionalor supplemental training to obtain ormaintainrelevant industry or technical certifications.

• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.

• Escalates and/or seeks guidance from experienced technicians or direct-line managementregardingclient interactions.

• Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.

Physical Requirements

• Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75lbs/ 22.5-34kg. with assistivedevice. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria.

Service Delivery

• Applies advanced diagnostics and troubleshootingexpertiseand/orleveragesstandard procedures toquickly and efficientlyidentifythe cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Maintains advanced awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Centerenvironment, andescalates observations of imminent incident risks or potential situationsimmediately

• Performs discrete quality control activities and assessment of work, tocompliance standards and process adherence, performed by other technicians. Regularly performs post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs).Identifieserrors in deployment standards or Network Design Templates

• Provides guidance to less experienced techniciansfor, anddevelops/employs own effective execution order strategy(ies) for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, while providing guidance to less experienced technicians, with direction from management where applicable. May perform tasks in tandem with other technicians tocomply withprocedures and safety requirements.

• Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g.upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures with minimal-to-no guidance.Processes andverifiescompliance with standards andprocedurefor data-bearing devices (DBDs) destruction and/orconfirmsany-and-all such devices (e.g.hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has beenidentifiedfor eradication or destruction. May engage as needed to execute work as defined by organizational standards and project timelines as communicated, with guidance from direct-line management andappropriate notificationto stakeholders.

• procedures toimmediatelycommunicate, report, and escalate data center technical or safety related incidents to direct-line management. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. Mayleveragelearningsto contributeto the improvement of quality of service and support.

Working Conditions

• Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.

• Embodies ourand