Order to Cash Analyst, you’ll be able to do the following tasks/functions:- Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements.
- Apply receipts to open balances and Rectify processing errors if needed.
- Download customer remittance details and ensure customer payments are applied based on it.
- Research any unidentified payment receipts and work with Cash Collectors to determine correct posting.
- Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments.
- Respond to inquiries regarding payment status.
- Create and distribute monthly reports.
- Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together.
- Review and update Desktop Procedures (DTP).
Required Professional and Technical Expertise:
- With Accounting, Finance, Business, Economics, or other related management degrees.
- Minimum of 0 to 1 year work experience in Finance and Accounting.
- With Basic understanding or working knowledge of general finance and various finance concepts and principles.
- With Basic knowledge or Beginner level in Excel.
- With good written, oral and interpersonal communication skills.
- Ability to follow and complete straightforward, stand-alone tasks within detailed instructions and predefined procedures.
- Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy and delivering against deadlines.
Preferred Technical and Professional Expertise
- Knowledge of SAP or Autorek/AutoBank is an advantage.
- Experience in Customer Service/AR support or handling customer inquiries is an advantage.
- Similar work experience of at least one year especially in a BPO or similar fast-paced setting.