IBM IBM Solution Architect Microsoft\\Microsoft 

Bulgaria, Sofia 

396420310

• Gathers customer insights (e.g., feedback around technical preferences, environments, existing plans, business needs) and capitalizes on these insights to map solutions with customer business outcomes. Acts a voice of the customer by driving awareness, engagement with internal IBM teams and partners to add or prioritize their engagement when needed during delivery. Sharing success stories with the wider internal IBM teams and partners.
• Identifies and develops impactful relationships with customers, internal IBM teams and partners during initial preparation through the course of delivery. Proposes viable solutions based on specific technical products. Demonstrates complex concepts and proves the capability of those solutions through design collaboration sessions with the customer. Understands how work aligns with customer success plan and meets customer/partner needs by working with internal teams to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Transfers knowledge to customers close customer skill gaps.
• Contributes to customer satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Identifies dissatisfied customers and builds remedial actions (e.g., post-mortem reviews).
• Actively listens and respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.

• Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalates issues to senior team members or management, as needed. Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Independently works with the customer to identify, determine root causes, and resolve blockers to accelerate consumption and solution implementation (e.g., by application of technical capabilities). Identifies non-technical issues and escalates for removal by the appropriate party. Applies business and technical knowledge of architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Helps to shape and enhance customers’ requirements.
• Leverages knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to assess customer/partner needs and independently identify growth opportunities. Leverages an existing architecture approach or reference architecture to propose a solution or achieve Microsoft’s Customer Promise. Identifies opportunities to expand or accelerate consumption (e.g., cloud and support). Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Independently consults on technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft’s Customer Promise.
• Understands the competitor’s architecture solutions and identifies Microsoft’s strengths over competitive solutions to demonstrate Microsoft’s value to customers/partners.

• Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies and services as advised by leadership team/manager.
• Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architectures and other relevant products.
• Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
• Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Supports identification of opportunities for IP reuse and consumption acceleration. Contributes to IP creation and updates by identifying gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance).

Required Technical and Professional Expertise

• Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND 2+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.

Preferred Technical and Professional Expertise

• Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND 5+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience.
• 2+ years’ experience working in a customer-facing role (e.g., internal and/or external).
• 2+ years’ experience working on technical projects with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• At least 2 years’ experience with cloud and hybrid/on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Experience implementing end-to-end projects involving integrations, migrations, and/or Dataverse extensions such as plugins, Custom APIs, and client-side programming.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications, Cloud Platform Technologies, Information Security, Architecture).
• Cloud Endpoint: Microsoft products and product differentiators in assigned Solutions Plays (including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktop and managed etc. OR competitive experience.
• Understanding of competitive technology to properly assess feasibility of migrating customer solutions from, and/or integrating with existing customer systems from non-Microsoft platforms.
• Ability to communicate with various levels is required: from CIOs to technical staff.