SAP Client Delivery Manager 

Romania 

396081577

The Role:

Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. You will have three main areas of responsibility:

1. Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage Stakeholders
2. Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
3. Account Management: Commercial account management and increase of customer satisfaction

What you bring:

• Bachelor or master’s degree in a business or technology related field (e.g. Computer Science, Business Administration, etc.)
• Excellent presentation and communication skills in German and English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers
• Pro-active, problem solving, "can-do" attitude and “customer first” mindset.
• Strong engagement management, relationship building and de-escalation skills
• Good understanding of SAP's cloud business, especially private cloud offerings
• Accustomed to work in international environments
• 3+ years of experience in a customer-facing role in the cloud or IT consulting business

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