Wells Fargo Associate Human Resources Operations Representative 

Philippines, Caloocan 

395541673

In this role, you will:

• Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment
• Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to assist in resolving basic issues or inquiries
• Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures
• Review employee files and furnish information to authorized persons
• Receive direction from supervisor regularly and escalate questions and issues to more senior roles
• Support human resources operations; seek ways to improve processes within established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• With at least 6+ months of contact center experience .
• Preferably with HR Contact Center experience .
• With experienced in supporting different channels such as phones, chat or email.
• Knowledgeable in Workday, ServiceNow or Contract Resource Tool .
• Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.
• Amenable to work on shifting schedule , mostly catered to US time.
• Amenable to work on selected PH/US Holidays .

29 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.