changing lives.
The OTC Manager will be responsible for service delivery management and transformation of Order to cash activities.
This person must possess strong relationship and strategic influencing skills, attention to detail, experience in large-scale change management across functions and geographies, excellent written and presentation skills, and a pursuit for improvement and optimization.
In this role, you will…
• Maintains high level oversight of all commercial Accounts Receivable Invoices/ Customers on EMEA level.
• Improves credit and collection skills and business knowledge to directly contribute to the delivery of Key Performance Indicators (KPI) which measures how the activities are based on agreed targets.
• Manage, mentor, and foster synergy within the team and think of creative ways to challenge and up-level team members.
• Coordinate with teams across Leadership, Business Operations, Finance, Accounting, Tax, Legal, HR, and IT to ensure that the Standard Operations Procedures are followed and implemented.
• Work on issues that impact selling success and corporate interests by providing insights to improve and enhance existing processes.
• Maintain and updates customer Credit Limit Policy EMEA working with the global AR and finance team.
• Manages in a matrix organization team of Credit & Collection employees based in the regions and in the central location ensuring the lowest possible AR position whilst enabling business.
• Collaborates with the Legal team on contract terms as it relates to invoicing and collections.
• Works closely with FP&A, Treasury & Global AR team on monthly cash collection targets and cash forecast for this.
• Supports external audit and internal audit team deliverables: Ensures compliance with SOX key controls.
• Performs accounts receivable analytics and trends for month end and quarterly reporting
• Identify and collaborates on solutions for accounts receivable and other Order to Cash Processes process deficiencies.
• Ensures compliance, maintain and is point of contact for the Global Bad Debt reserve.
• Develop, maintain and delivers the process content for training; together with the training expert, ensuring that training materials are developed & provide functional trainings.
• Brings best practices of ‘Project Management’ to the local OtC teams and be the ambassador for delivering projects with greater adherence to project management methods & controls.
In this role, you’ll need …
• At least 6 years of relevant Finance experience
• Experience in leading the team,
• Bachelor’s degree in Accounting, Finance, Economics or related field or equivalent experience
• Certified Project/Program Management credentials as a plus
• Lean Expert and/or Six Sigma Green Belt certification as a plus
• Experience with Financials and Business Intelligence
• Experience in tracking and working with end customers on accounts receivable issues
• Excellent analytical, critical thinking, and problem-solving skills
• Demonstrated experience with structured thinking to proactively recognize business challenges,
• Diagnose and frame problems, develop solutions
• Communicate complex analysis and insights, and prioritize decisions by combining strategic business insights and analysis with sales and operational realities
• Able to manage, educate, develop, and consult Fluent in English (Preferably additional language in either Spanish, German, Italian or French)
Global Diversity Statement:
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