In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As an Order to Cash Analyst, you'll be able to do the following tasks/function:
- Ensure Customer Payments are applied accurately and timely in accordance with Service Levels
- Agreements.
- Apply receipts to open balances and Rectify processing errors if needed.
- Download customer remittance details and ensure customer payments are applied based on it.
- Research any unidentified payment receipts and work with Cash Collectors to determine correct posting.
- Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments.
- Respond to inquiries regarding payment status.
- Create and distribute monthly reports.
- Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together.
- Review and update Desktop Procedures (DTP).
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- 1-2 years work experience
- Good understanding or working knowledge of general finance and various finance concepts and
- principles.
- Basic knowledge and understanding on credit, order to cash and collection terminologies.
- Intermediate knowledge and skills in MS Excel.
- Excellent written, oral and interpersonal communication skills.
- Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle,
- SalesForce or any large scale ERP system is an advantage.
- Experience in monitoring customer account statuses and results regarding cash application,
- Customer masterdata set up and maintenance, billing and order management.
