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Cisco Partner Success Manager United States, Georgia, Atlanta 394240649
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What You'll Do
As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
- Enabling key Partners to own the adoption of Cisco Software through available programs.
- Supporting partners in delivering Success Programs and initiatives with theircustomers andproviding insights tooptimizethese programs.
- Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
- Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.
- Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
- Managing services andservice
Who You'll Work With
You will collaborate with our Partners and Customer Success Specialist Teams to drive software adoption. Additionally, you will partner with our Sales, Renewals, and the PAM team toin driving Annual Recurring Revenue (ARR).
Minimum qualifications:
Experience with development and execution of adoption plans across technology portfolio (e.g.Security, Observability, Networking)
7 years of Partner enablement includingexperience drivingsoftware adoption across Partner ecosystem// building service propositions with partners
Experience of building anddrivingstrong executive relationships within partner and the partner salesorganisationbased on trust
Experience leadingvirtual
Experience with recurring revenue concepts,marginand attrition
Spanish or Italian language proficiency
Nearly everythe Internet’s optimists. Our technology makes sure the dataat light speed across connections does so securely, yethelping those who work in the healthservice to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big andsmall thingsin life to big career moments. And giving back is in our DNA (we get10 daysoff each year to do just that).
committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
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