Provides high quality customer service to both internal and external groupsExperience with SAP HR Application, Business Intelligence (BI), and Workday which includes Portal, Time, Payroll, Data Management, Business Warehouse, and CloudWorking with business users, payroll managers, and vendors to gather, define, and document functional requirements for SAP technical solutionsMaster data management and data auditsDaily support of SAP HR on monitoring, testing, and performance issuesExpertise with SAP payroll module is requiredWorkday process and data knowledge preferredAnalyses and explains all components of payroll processingIdentifies, analyses, researches and resolves errors and discrepancies between Apple’s internal HR/Employee systems and the payroll system to ensure accurate system status prior to payroll processingEnsures all documentation is properly updated and supported according to company policies, procedures, regulatory practices and legal requirementsSolves day-to-day operational problems of varied scope and complexitySupports global peers, acting as a back-up or additional resource for audits, error handling, and payroll processing in the AMR/ EMEA/ APAC regionsHandling of confidential data and understanding of responsibilityAssists other analysts when needed