Key Responsibilities/essential functions include (but are not limited to):
- Establishes productive, professional relationships with key personnel in assigned customer accounts and develops into trusted advisor and customer advocate for key account stakeholders/executive sponsors.
- Develops and maintain customer mapping, includes next generation leadership, internal relationship dynamics and the customer’s competitive landscape.
- Proactively assesses, clarifies, and validates customer needs and understands drivers of the customer need including vision/mission / financial objectives on an ongoing basis.
- Drives a joint ‘company - strategic account customer’ planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period that truly addresses needs of the account’s vision/mission and creates new business opportunities for GEHC
- Collaborates with internal GEHC stakeholders including strategic accounts solutions architect, ASEAN Strategic Accounts Director and region/global product, service, digital teams to address customer needs.
- Act as a primary customer point of contact, represents One GE Healthcare across multimodality projects, cross-P&L business events, and an accountability for issue resolution in selected strategic accounts.
- Maintains high customer satisfaction ratings that meet company standards
- Manage multiple projects and effectively communicate progress updates to GE and customer leadership on a monthly/quarterly basis.
- Provide on-going feedback to management, product, services and marketing teams.
- Create business plans that have both short and long term phases and truly represent addressing the needs of the accounts vision/mission.
- Analyze accounts to develop a business plan and strategy that creates new business opportunities for all GE Healthcare products & services
Required Qualifications:
- Min a Bachelors Degree with 5+ years experience in Business Management or Sales / Marketing OR equivalent years of experience progressive leadership
- Fluent in English communication
- Demonstrated business management and resource allocation skills including business plan development.
- Experience structuring and closing large and complex strategic deals and experience in handling C-suites customers
- Strong co-ordination, commercial, influencing and advanced negotiation
- Strong business acumen; financial and organizational skills
- High level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.
- Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization. Act as inspirational leader with optimism, highly approachable and humble.
- Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
Desired Qualifications:
- In-depth knowledge of healthcare market, key players and customers in Indonesia
- Healthcare disease solutions and the products and services offered
- Knowledge of hospital management will be a plus
Inclusion and Diversity
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.