Monday Partner Success Manager 

Brazil, São Paulo, São Paulo 

389394128

• Work closely with the Partnerships and Customer Success teams to share portfolio insights of their partners.
• Directly collaborate with partners to enhance and align their customer success practices with best-in-class methodologies, ensuring optimal retention and satisfaction across their customer portfolios.
• Work closely with regional leaders, serving as the primary post-sale customer success expert in our partnership organization.
• Provide onboarding and training for new partners to ensure they’re able to help teams find value with monday.com.
• Develop and execute strategic plans with partners to drive customer outcomes, increase NDR, and scale client success initiatives.
• Forecast and track key account metrics.
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Provide professional support to enhance customer-centric approaches across partner portfolios and deepen dedication to monday.com

• 3+ years of experience in Customer Success Management within a SaaS environment, driving measurable client outcomes and retention.
• Fluent in English & Portuguese.
• Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions.
• Familiarity in collaborating with developers, engineers, and product managers to meet customer requirements.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives.
• Demonstrated success in developing scalable customer success strategies and working with client-facing teams to deliver impactful results.
• Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plan.
• Strong organizational and time-management skills.
• Analytical skills and passion toward technology.

Visa sponsorship for this role is currently not available.