Cisco High Touch Engineering Technical Leader 

United States, California, San Jose 

38920187

• Typically requires a Bachelor's degree in a technical field (Computer Science or Electrical Engineering preferred) or equivalent, along with 5-6 years of related experience.
• In-depth understanding of telecommunication systems, network environments, IP routing, and switching.
• Proficient in analyzing, using, and configuring medium to large enterprise or service provider networks.
• Capable of working independently, with minimal direction and no instruction on routine tasks, receiving general guidance only for new assignments.
• Skilled in isolating and resolving issues, determining root causes, documenting them in writing, and providing known solutions with high customer satisfaction.
• Fluent in English and able to work autonomously.

• Expertise in XR technologies, including but not limited to BGP, IS-IS, MPLS TE, telemetry, and configuration changes via commit replace.
• Proficient in platform-specific knowledge, including NCS-5500, ASR9K, and Spitfire 8000.
• Skilled in troubleshooting packet loss scenarios on above platforms, with experience in lab recreate scenarios and writing detailed technical documents explaining the analysis and root cause of issues.
• CCIE certification is highly desirable.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).