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GENERAL PURPOSE
KEY RESPONSIBILITIES
Business analysis
Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes.
Defines acceptance criteria for these recommendations.
Requirements definition and management
Assists in the definition and management of requirements.
Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries.
Assists in the creation of a requirements baseline and in investigating and applying authorized requests for changes to base-lined requirements, in line with change management policy.
Release and deployment
Assesses and analyses release components.
Investigates improvements of UAT process, tools and methods.
Ensures release processes and procedures are maintained.
Portfolio, programme and project support
Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking.
Sets up project files, compiles and distributes reports.
Provides administrative services to project boards, project assurance teams and quality review meetings.
Provides guidance on project management software, procedures, processes, tools and techniques.
Maintains programme and project files from supplied actual and forecast data.
Relationship management
Ensures problems and issues are dealt with
Collects lessons learned and disseminates relevant information.
Collects and uses feedback from customers and stakeholders.
Key Relationships:
GBS Operations (Porto/Dalian/NAM/LAM)
GBS Hire to Retire
GBS Record to Report
GBS Source to Pay
GBS Order to Cash
GBS Planning & Reporting
Global IT
Knowledge, Skills and Abilities:
Analytical thinking, solution oriented, clear, and structured way of working
Ability to drive efforts under limited guidance.
Excellent interpersonal skills & relations with ability to work effectively with stakeholders in complex, fast-paced organizations.
Fluent in English both verbally and written.
Basic understanding of JavaScript, HTML and CSS is a plus.
Requisite Education and Experience / Minimum Qualifications:
University degree in Business/Computer Science/Information Technology or equivalent.
Minimum 6 + years of relevant work experience within the field of IT and Product Ownership.
Preferably experience in shared services or global business services.
Technical experience with relevant platforms, technologies, and tools such as ServiceNow and Cisco.
Experienced in process documentation.
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