Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next relevant tier
Record events and problems and their resolution
Follow-up and update employees on status and information on relevant issues
Assisting the DevOps team with various projects
Identify and suggest possible improvements to procedures
Requirements:
1-2 years of Helpdesk experience in a tech environment - a must
Tech-savvy with a good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve technical issues
Proficiency in English with excellent communication skills
Experience with Windows10/MacOS troubleshooting and desktop support, Active directory, Office 365, understanding and troubleshooting network and VPN issues
basic security knowledge (GPO, RBAC) – Group policy object.
Experience with Azure AD, Storage, Conditional Access, Intune.
Experience with Exchange Online, SharePoint Online
PowerShell scripting - an advantage
Familiarity with GCP, AWS - an advantage
Familiarity with Linux (Ubuntu, CentOS) - an advantage
Outstanding organizational and time-management skills