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Optimove Helpdesk 
United Kingdom 
386424623

14.07.2024

Responsibilities:

  • Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next relevant tier
  • Record events and problems and their resolution
  • Follow-up and update employees on status and information on relevant issues
  • Assisting the DevOps team with various projects
  • Identify and suggest possible improvements to procedures

Requirements:

  • 1-2 years of Helpdesk experience in a tech environment - a must
  • Tech-savvy with a good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve technical issues
  • Proficiency in English with excellent communication skills
  • Experience with Windows10/MacOS troubleshooting and desktop support, Active directory, Office 365, understanding and troubleshooting network and VPN issues
  • basic security knowledge (GPO, RBAC) – Group policy object.
  • Experience with Azure AD, Storage, Conditional Access, Intune.
  • Experience with Exchange Online, SharePoint Online
  • PowerShell scripting - an advantage
  • Familiarity with GCP, AWS - an advantage
  • Familiarity with Linux (Ubuntu, CentOS) - an advantage
  • Outstanding organizational and time-management skills
  • Customer-oriented and cool-tempered