Optimove Helpdesk 

United Kingdom 

386424623

Responsibilities:

• Serving as the main contact for employees seeking technical assistance over email, Slack, and physically waiting right next to you.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next relevant tier
• Record events and problems and their resolution
• Follow-up and update employees on status and information on relevant issues
• Assisting the DevOps team with various projects
• Identify and suggest possible improvements to procedures

Requirements:

• 1-2 years of Helpdesk experience in a tech environment - a must
• Tech-savvy with a good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve technical issues
• Proficiency in English with excellent communication skills
• Experience with Windows10/MacOS troubleshooting and desktop support, Active directory, Office 365, understanding and troubleshooting network and VPN issues
• basic security knowledge (GPO, RBAC) – Group policy object.
• Experience with Azure AD, Storage, Conditional Access, Intune.
• Experience with Exchange Online, SharePoint Online
• PowerShell scripting - an advantage
• Familiarity with GCP, AWS - an advantage
• Familiarity with Linux (Ubuntu, CentOS) - an advantage
• Outstanding organizational and time-management skills
• Customer-oriented and cool-tempered