JPMorgan Technology Support III - Application Production Management 

United States, Ohio, Columbus 

385261391

As a Technology Support III team member in Corporate Sector with Jet Support and Incident Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 8+ years of experience in production support and production management
• Strong experience in a DevOps/SRE or support role, working with enterprise scale CI/CD technologies, SDLC tools and infrastructure/application monitoring technologies.
• Excellent problem-solving, collaboration skills and the ability to analyze complex issues and provide effective solutions.
• Experience with Unix/Linux platform, cloud platforms such as AWS, Azure, or GCP.
• Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
• Hands-on Experience with CI/CD Pipelines in a globally distributed hybrid environment (Cloud & On-premise) using Git/BitBucket/Github, Artifactory, Jenkins.
• Experience in observability and monitoring/logging tools and techniques (Spluk, Grafana, Dynatrace, Elasticsearch etc.)
• Support knowledge of containerization & orchestration technologies: ie: Dockers and Kubernetes.
• Experience in Incident Management processes, communications and tools( Service Now, Netcool, Convey, etc.)
• Excellent written and verbal communications skills.