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JPMorgan Technology Support III - Application Production Management 
United States, Ohio, Columbus 
385261391

10.08.2024

As a Technology Support III team member in Corporate Sector with Jet Support and Incident Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.


Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • 8+ years of experience in production support and production management
  • Strong experience in a DevOps/SRE or support role, working with enterprise scale CI/CD technologies, SDLC tools and infrastructure/application monitoring technologies.
  • Excellent problem-solving, collaboration skills and the ability to analyze complex issues and provide effective solutions.
  • Experience with Unix/Linux platform, cloud platforms such as AWS, Azure, or GCP.
  • Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
  • Hands-on Experience with CI/CD Pipelines in a globally distributed hybrid environment (Cloud & On-premise) using Git/BitBucket/Github, Artifactory, Jenkins.
  • Experience in observability and monitoring/logging tools and techniques (Spluk, Grafana, Dynatrace, Elasticsearch etc.)
  • Support knowledge of containerization & orchestration technologies: ie: Dockers and Kubernetes.
  • Experience in Incident Management processes, communications and tools( Service Now, Netcool, Convey, etc.)
  • Excellent written and verbal communications skills.