Citi Group Incident Management Analyst - Non Ledger Platforms C10 Hybrid 

Costa Rica 

384469377

The CSDO Non Ledger Platforms Incident Management Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.Responsibilities:

• Supports the incident management month end process for Non ledger accounting systems and control data flows to and within Finance applications to ensure integrity and completeness of data, including close interaction with Finance, Risk and Technology support teams
• Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
• Take responsibility to ensure issues reported are properly routed and followed up with the correct resolver teams.
• Ability to lead forums for root cause analysis and issue resolution with various groups.
• Manages implementation of procedures and development report.
• Adhere to key controls for accounting process within the process handled.
• Articulates own process along with its key controls and provides evidence to support reasoning for the assigned area of work.
• Communicate with Seniors the status of the incident management process.
• Escalates problems or issues relating to transactions, processes, reports or, procedures as appropriate.
• Utilizes understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact on own area.
• Applies understanding of how the team and area integrate with others in accomplishing objectives.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided. Has impact on team and closely related teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Up to 2 years of experience in accounting management (combination of education/experience)
• Intermediate/Advanced English - be able to speak fluently
• Bachelor’s/University degree or equivalent experience

Time Type:

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