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PayPal AV/VC Service Delivery Manager United States, Arizona, Scottsdale 379884907
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PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
The Collaboration Technology Service Delivery Manager will be responsible for the design, implementation, and support of video conferencing solutions with a primary focus on Windows Microsoft Teams Room devices. This Tier 3 role requires a highly experienced professional with a minimum of 10 years of relevant experience. The candidate must have expertise in Microsoft Teams Rooms Windows (MTRw), Intune, Azure Active Directory (AAD), Azure, and managing large-scale IT platform deployments. The role also involves automating processes and procedures to enhance operational efficiency.Design and Implementation:
Lead the design, deployment, and management of video conferencing solutions using Windows Microsoft Teams Room devices.
Develop and implement strategies for seamless integration of video conferencing systems with existing IT infrastructure.
Provide technical leadership and mentorship to junior engineers and support staff.
Technical Support:
Provide Tier 3 support for video conferencing systems,troubleshootingand resolving complex issues promptly. You will work withmanufacturessuch as Logi,Microsoft,CrestronandAppspace.
Collaborate with Tier 1 and Tier 2 support teams to ensure effective escalation and resolution of technical problems.
Conduct root cause analysis and implement long-term solutions for recurring issues.
Problem management of platform and large-scale device issues. Work with OEMs andmanufacturesto resolve and deploy updates/fixes.
Platform Management:
Manage andmaintaindevices in Intune, AAD, Microsoft Teams Pro Portal,LogiSyncand o365.
Firmware and OS management for Windows MTRs.
Lead the implementation of advanced security and compliance measures.
Automation and Process Improvement:
Develop and implement automation scripts and tools to streamline video conferencing setup, maintenance, and troubleshooting processes.
opportunities for process improvements and lead initiatives to enhance operational efficiency and user experience.
Drive continuous improvement efforts by adopting emerging technologies and best practices.
Project Management:
Lead andparticipatein large-scale IT platform deployment projects, ensuringtimelydelivery and adherence to project requirements.
Coordinate with cross-functional teams to ensure successful project execution and integration.
Manage project budgets, timelines, and resource allocation effectively.
Documentation and Training:
Create andmaintaincomprehensive documentation for video conferencing solutions, including system configurations, troubleshooting guides, and best practices.
Provide training and support to IT staff and end-users to ensure effective use of video conferencing systems.
Develop and deliver advanced training sessions for internal teams and stakeholders.
Vendor Management:
Liaise with vendors and service providers to manage procurement, installation, and support of video conferencing equipment and services.
Evaluate and recommendnew technologiesand solutions to enhance video conferencing capabilities.
Negotiate contracts and manage vendor relationships to ensureoptimalservice delivery.
Security and Compliance:
Ensure video conferencing systems adhere to organizational security policies and industry best practices.
Conduct regular security assessments and implement necessary measures to protect against vulnerabilities and threats.
Stay current with regulatory requirements and ensure systems are compliant with relevant standards.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of10years of experience in IT, with a focus on video conferencing solutions and IT platform management.
in managing Windows Microsoft Teams Room devices.
in Microsoft Intune,o365,Azure Active Directory (AAD), and Azure.
xperience in automating IT processes using scripting languages such as PowerShell.
Excellent problem-solving and troubleshooting skills.
Strong project management skills with the ability to lead and manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
Preferred Qualifications:
Certifications in relevant technologies (e.g.,o365,Microsoft Certified: Azure Administrator, Microsoft Certified: Modern Desktop Administrator).
Experience with other video conferencing platforms and technologies.
Familiarity with ITIL framework and best practices.
Proven experience in leading and mentoring technical teams.
Advanced knowledge of network infrastructure and protocols related to video conferencing.
Travel Percent:
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit.
to learn more about our culture and community.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at.
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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