Juniper L3 JTAC Technical Support Engineer 

Romania, Bucuresti - Ilfov 

379840631

Case Management:

• Manage high-priority, complex incidents and problems for customers using our support portal, ticketing system, or communication tools (phone, email, etc.).
• Take ownership of high priority or critical customer issues, isolate product issues at network/hardware/software level, ensure timely service restoration and resolution by using a systematic problem-solving approach
• Replicate customer environments and issues in lab and collaborate with Engineering teams in providing bug fixes on software issues reported by customer
• Collaborate with Service Managers and Technical Service Advisors on high-profile technical issues, and participate in customer meetings to lead technical discussions
• Enhance and sustain proficiency in core products and technologies, and identify any training requirements as the technology evolves

Knowledge Base Management:

Contribute to technical documentation (FAQs, Solutions, Knowledge Base) for internal and/or external use

What we’re looking for:

• Bachelor's degree in engineering, computer science or related field, or equivalent experience
• At least 4+ years of experience in supporting large enterprise, datacenter, cloud and/or ISP networking environments
• Proven experience in at least one of the following technology areas and willingness to develop skills in the other areas:

1. IP Networking basics : TCP/IP, Subnetting, IP Packet flow, OSI layers
2. Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM)
3. Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric
4. Security technologies : Firewall, L2 and L3 VPN technologies

• Experience with traffic generators and network protocols analysis tools
• Strong problem-solving and troubleshooting skills
• Strong customer management and customer service skills
• Excellent communication and presentation skills
• Able to work effectively under pressure and maintain a structured approach based on priorities
• Able to effectively prioritize and balance time and actions to achieve results
• Flexibility to take on different technologies, tasks and/or responsibilities depending on the overall goals of the team

Nice to Have Qualifications:

• Working experience with Operating System architectures (Linux/FreeBSD), Scripting languages (Python/TCL/Perl/Ansible/Puppet/C/C++/others), Virtualization, Service daemons (DHCP/DNS/TACACS/Radius), DevOps

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.