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NICE Senior APS Engineer 
India, Maharashtra, Pune 
377781290

03.09.2024

How will you make an impact?

  • The Engineer will be responsible for troubleshooting and resolution of all incidents
  • The Engineer will be responsible for Incident management, problem management, and change management.

Have you got what it takes?

  • Require 4-7 years’ experience in Technical Support in Telephony and VOIP
  • Should have knowledge in CTI or Voice recording products
  • Good understanding of VOICE protocols like SIP, H.323
  • Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
  • Should have worked in PBX/ACD
  • Good knowledge of Windows operating system
  • Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure.
  • Should have good troubleshooting and problem solving skills
  • Should be willing to work in 24/7 Rotational shifts and weekends as well

You will have an advantage if you also have

  • Nice experience – advantage
  • NICE Engage Certification preferred.
  • CCNA and MCSE certifications preferred.
  • AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.

Tech Manager
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