How will you make an impact?
- The Engineer will be responsible for troubleshooting and resolution of all incidents
- The Engineer will be responsible for Incident management, problem management, and change management.
Have you got what it takes?
- Require 2-4 years’ experience in Technical Support in Telephony and VOIP
- Should have knowledge in CTI or Voice recording products
- Good understanding of VOICE protocols like SIP, H.323
- Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
- Should have worked in PBX/ACD
- Good knowledge of Windows operating system
- Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure.
- Should have good troubleshooting and problem solving skills
- Should be willing to work in 24/7 Rotational shifts and weekends as well
You will have an advantage if you also have
- Nice experience – advantage
- NICE Engage Certification preferred.
- CCNA and MCSE certifications preferred.
- AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.
Tech Manager
Individual Contributor