Cyberark Security Services Engineer 

India 

377713194

Job Description:

Responsibilities:

• Lead the customer and fully own both the customer’s experience and the process of upgrading or migrating a customer to Privilege on the Identity Security Platform.
• Work directly with the customer to plan, upgrade, deploy, or configure the solution, preparing them for the upgrade or migration process.
• Serve as the customer’s primary point of contact during planning, preparations, or upgrade of the customer’s environment when transitioning to the Identity Security Platform.
• Assist Privilege Cloud customers with developing, managing, and executing project plans and timelines associated with the customer’s transition to the Identity Security Platform.
• Guide the customer through Identity Security best practices associated with changes to their existing practices and processes in respect to the upgrade or migration to the Identity Security Platform.
• Collaborate with R&D, Product Management, and other stakeholders to execute and continually improve the experience of upgrading and transforming customers' Privilege deployment to CyberArk’s new Identity Security Platform.

Requirements:

• 3+ years of professional work experience in an enterprise software company or systems integrator.
• 2+ years of experience at a SaaS, security, or IT vendor in a technical customer-facing role.
• Experience setting up and installing enterprise software on Windows and Unix platforms.
• Experience with Active Directory and IDP systems.
• Ability to understand critical issues and bring appropriate resolution to complex problems.
• Ability to anticipate risks and devise solutions in the moment.
• Ability to understand enterprise customers and their needs.
• Excellent organizational skills.
• Excellent communication skills and extensive experience working with clients in an enterprise environment.
• Strong written and verbal communication skills.
• Security+ or similar security certifications are preferred.