JPMorgan Business Process Management - Content Manager Executive Director 

United States, Illinois, Chicago 

377229291

As an Executive Director of Content Management, you will be responsible for overseeing the development, implementation, and optimization of content strategies to support the organization’s goals and objectives. This role will require a strategic thinker with a strong understanding of financial services, content management best practices, and a proven track record of driving results through effective partnership and agile product delivery.

You will interface and collaborate with all levels and functions throughout the business.

Job Responsibilities:

• Develop and execute a comprehensive content management strategy for the Global Banking Middle Office, aligning to business objectives, audience needs and industry trends
• Lead a team of content creators, editors, and strategists to produce and manage high-quality, engaging content across various channels, including digital and print
• Collaborate with internal stakeholders, including marketing, sales, and product teams, to ensure content is integrated and aligns to quality and format standards across the business
• Conduct regular content audits and performance analysis to measure effectiveness and identify areas for improvement
• Stay abreast of industry trends, emerging capabilities, and regulatory changes to inform content strategy and maintain compliance standards
• Drive innovation and continuous improvement in content development processes, tools, and technologies
• Manage content distribution channels and platforms, including content management systems (CMS) to optimize content organization, maintenance and overall end-user experience
• Partner with internal and external product owners and technology teams to raise, prioritize and implement content management and usability features and capabilities
• Create and execute product roadmap, project plans, timelines, and OKRs with tangible outcomes, aligning to business goals and objectives
• Align business, cross-functional and internal team stakeholders on vision and keep apprised of updates

Required Qualifications, Capabilities and Skills:

• 10+ years of work experience in content management, marketing or a related field
• 7+ years in a leadership or management role
• Deep understanding of financial services industry trends, products, and regulations
• Proven track record of developing and executing content strategies that drive engagement, learning, and adoption
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams
• Excellent written and verbal communication skills, with a keen eye for detail and ability to convey complex concepts in clear, compelling language
• Experience with design, build and adoption of content management systems, including Adobe Experience Manager
• Experience in technical writing methodologies, including structured authoring frameworks
• Ability to work with large data sets to pull trends, insights, and provide regular progress to senior stakeholders
• Ability to work in a fast paced, transformative work environment while driving results

Preferred Qualifications, Capabilities and Skills:

• Familiarity with Adobe Experience Manager Guides and Sites
• XML/DITA authoring experience
• AI/ML development and integration experience

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees