Uber Sr Program Manager - Delivery CX 

United States, West Virginia 

376522898

About the Role

You will have a deep understanding of the goals of the business and seek to act as a key ally to the Operations teams.

What You'll Do

• Manage and lead complex cross-functional projects & programs with CommOps, Ops, and Product teams.
• You will work closely with other internal members of the Community Operations team as well as other key partner groups like Operations & Product to build a strong customer-centric culture.
• Be the internal voice of the customer to continuously improve the experience, by identifying main difficulties across the customer journey and prioritizing main opportunities.
• Autonomously looking into data and turning it into meaningful product, support, and operational improvements
• Understand the goals and priorities of the business.
• Provide insights from customer interactions to partners to influence and facilitate decisions
• Strengthen CommOps relationships with Ops, Product, and Global partners to prioritize efforts aligned with Company needs (long-term view)

Basic Qualifications

• Fluent in English and Spanish
• Immediate availability to work from our offices in Mexico City or São Paulo
• Strong Project and/or Program Management experience: 8+ years of experience managing multiple moving parts with resource constraints
• Be a proactive influencer: Thrives in collaborative dynamic environments and enjoys engaging in constructive debate and providing thoughtful pushback to refine ideas and strategies
• Excellent stakeholder management skills: Experience in encouraging results in areas that aren't in your immediate responsibility. Keen understanding of the goals & priorities of your customers
• Critical thinking and problem-solving: Able to build and optimize support processes in a practical manner with a broad scope of the impact each project has
• Leadership communication skills: Excellent ability to develop and deliver strategic communications, including presentations, written materials and daily conversations to inform, persuade, and motivate stakeholders
• Excellent execution and high standards: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time
• Customer focus: Have a genuine passion for our drivers and riders and want to be a force for positive change in their touch points with Uber

Preferred Qualifications

• High-growth operations experience
• Customer-support experience
• Six Sigma, Organizational Change, and/or Project Management certifications
• Previous experience in consultancy, operations, or in a fast-paced professional environment
• SQL

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .