Uber CX Delivery Program Manager 

United States, West Virginia 

283309383

What the Candidate Will Do

• You will work closely with other internal members of the Community Operations team as well as other of our key partner groups like Operations & Product to build a strong customer-centric culture.
• Be the internal voice of the customer to continuously improve the experience, by identifying main customer pain points across their journey and prioritizing main opportunities.
• To design the support strategy, tickets resolution guidelines and KBs, DR and/or R&A strategy and improvements.
• Autonomously looking into data and turn it into meaningful product, support, and operational improvements
• Understand the goals and priorities of the business.

What the Candidate Will Need

• Fluent in English and Spanish
• 3+ years of experience in Project Management experience: Experience managing multiple moving parts with resource constraints
• Excellent stakeholder management skills: Experience in encouraging results in areas that aren't in your immediate responsibility. Keen understanding of the goals & priorities of your stakeholders
• Excellent strategic thinking and problem solving: Ability to create and optimize support processes in a practical manner
• Excellent communication skills: Ability to create and present decks and develop written communication pieces to engage stakeholders
• Excellent execution and high standards: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time
• Customer obsession: You have a genuine passion for our drivers and riders and want to be a force for positive change in their touchpoints with Uber

Preferred Qualifications

• High-growth operations experience
• SQL
• Customer support experience
• Six Sigma, Change Management, and/or Project Management certifications
• Experience working with remote or international teams

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .