Nike Senior NA Partnership Transformation Digital CX 

United States, Oregon, Beaverton 

375891659

WHO YOU’LL WORK WITH

You will joining the North America Partnership Transformation team, supporting our Partner’s

As the Senior, NA PT, Digital CX, you will report directly into the Lead, NA PT Digital CX.

Our mission in the NA Partnership Transformation Digital CX team is to ideate and scale proven consumer experience (CX)

• Support the NA Partner Digital business, on behalf of Partnership Transformation
• Support the ideation & ownership of the external CX digital capabilities across omni-channel retail
• Acts as the subject-matter-expert (SME) of NA PT across current digital capabilities (i.e. UGC, ePDP Excellence, Digital Optimization)
• Partner closely with x-functional Digital stakeholders to deliver against the Digital CX strategy
• Work with non-routine information and develops recommendations for ideas or services

WHAT YOU’LL WORK ON

You’ll be responsible for elevating the Nike consumer experience

across our largest Partner digital ecosystems. From piloting new digital capabilities to scaling proven capabilities, you’ll work cross-functionally to bring the best of Nike to life in Partner.com:

• Adopt and adapt digital best practices to win with seasonless initiatives
• Support our initiative to scale ePDP content across must-win FOP’s
• Partner with agencies towards elevating digital optimization (removing friction and increasing Nike’s brand distinction on Partner sites)
• Translate consumer insights into actionable consumer journey experiences
• Foster a test & learn approach, together with MPU PT team, to unlock and optimize digital capabilities
• Results-orientation: set up initiatives for success by ensuring they are focused on the right KPI’s and then help track against them

WHAT YOU BRING

• Bachelor’s degree in Marketing or related field. Will accept any suitable combination of education, experience and training
• 5+ years of Digital CX experience
• An understanding of the sport consumer, shopping behaviour’s, retail journeys and retail trends
• Pre-emptive problem solver, with an ability to assess an issue and develop action steps for resolution
• Able to work as part of a matrix, with an ability to collaborate cross-functionally towards a common goal