Microsoft Customer Success Account Manager 

Belgium, Flemish Brabant, Zaventem 

375718218

Minimum Qualifications:

• Bachelor’s degree or local equivalent or equivalent work experience or certification(s) in the followings:
  • Project/Program/Change Management: PMP, Agile, PRINCE II, PROSCI
  • Technologies: Cloud, mobile, web application development, cloud-native application architecture
• English + Dutch and/or French mandatory

Preferred Qualifications

• Experience – success in complex engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution
• Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success.
• Relationship Building - Proven track record of building relationships. Experience in managing various stakeholder relationships to get consensus on solutions/engagements.
• Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities.
• Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist).
• Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.

Key Accountabilities include:

• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
• Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
• Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
• Track, escalate, and plan for the remediation of technical blockers in alignment with the support teams and provide engineering feedback to further our product and solutions as appropriate.
• Lead Success Planning & Consumption Management at the Customer and Account level
• Align prioritized Engagements and Services & Support projects to Customer Priorities.