Boston Scientific Engineer SR QA Complaints Coyol 

Costa Rica, Alajuela 

375342707

Costa Rica-Coyol

Hybrid Roles:

Your Responsibilities Include:

May execute the following resposibilities:

• Review the quality of the product investigation reports and ensure compliance with standard procedures and work instructions.

• Ability to manage and coordinate strategies to maintain healthy product investigation metrics.

• Identify, analyze, investigate, monitor, document and communicate trends in Post market data.

• Communicate and educate management, operations, and other departments, as well as external customers, about product performance from complaint standpoint.

• Ensure that information gained from the complaint investigations is fed back to the Operations, R&D, design assurance, marketing and other organizations as part of the risk management and process and design input systems.

• Escalate manufacturing or design process defects from complaints, assisting in identification of primary root causes.

• High understanding of product documents and systems by reviewing product specifications, quality specifications, drawings, and working with quality, operations and quality systems; required to understand contributing factors leading to the reported complaints.

• Support audits from complaint handling/product investigation standpoint.

• Lead and collaborate in deparment projects, related to Operational Excellence, process improvement, cost savings, etc.

• Coach junior engineers and investigators.

• Lead initiatives for product investigation improvements and complaint reduction efforts.

• Lead or provide support in the execution and investigation of CAPAs, NCEP, Failure Mode Investigations, etc.

• Evaluate, support, and lead complaint product investigation and CIS -related process transfers.

• Responsible for reviewing and developing equipment validation protocols and reports, as required.

What We’re Looking For:

• Licenciature degree in Industrial, Electric, Electronic, Electromechanical Engineering or Related Field.

• English Level desired: B2:(80-89%).

• Desired knowledge: Formal Training on statistical and quality techniques desirable, ASQ Certified, Knowledge of Six Sigma, APQP or similar tools.

• Preferred knwledge in Power BI, Power Automate or related tools.

• Annual Performance evaluation rating "Meets Expectations" or "Exceeds Expectations".

• At least 5 years of experience in similar position.
• Please submit Resume in English