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Boston Scientific Engineer SR QA Complaints Coyol 
Costa Rica, Alajuela 
375342707

28.06.2024

Costa Rica-Coyol

Hybrid Roles:

Your Responsibilities Include:

May execute the following resposibilities:

  • Review the quality of the product investigation reports and ensure compliance with standard procedures and work instructions.
  • Ability to manage and coordinate strategies to maintain healthy product investigation metrics.
  • Identify, analyze, investigate, monitor, document and communicate trends in Post market data.
  • Communicate and educate management, operations, and other departments, as well as external customers, about product performance from complaint standpoint.
  • Ensure that information gained from the complaint investigations is fed back to the Operations, R&D, design assurance, marketing and other organizations as part of the risk management and process and design input systems.
  • Escalate manufacturing or design process defects from complaints, assisting in identification of primary root causes.
  • High understanding of product documents and systems by reviewing product specifications, quality specifications, drawings, and working with quality, operations and quality systems; required to understand contributing factors leading to the reported complaints.
  • Support audits from complaint handling/product investigation standpoint.
  • Lead and collaborate in deparment projects, related to Operational Excellence, process improvement, cost savings, etc.
  • Coach junior engineers and investigators.
  • Lead initiatives for product investigation improvements and complaint reduction efforts.
  • Lead or provide support in the execution and investigation of CAPAs, NCEP, Failure Mode Investigations, etc.
  • Evaluate, support, and lead complaint product investigation and CIS -related process transfers.
  • Responsible for reviewing and developing equipment validation protocols and reports, as required.

What We’re Looking For:

  • Licenciature degree in Industrial, Electric, Electronic, Electromechanical Engineering or Related Field.
  • English Level desired: B2:(80-89%).
  • Desired knowledge: Formal Training on statistical and quality techniques desirable, ASQ Certified, Knowledge of Six Sigma, APQP or similar tools.
  • Preferred knwledge in Power BI, Power Automate or related tools.
  • Annual Performance evaluation rating "Meets Expectations" or "Exceeds Expectations".
  • At least 5 years of experience in similar position.
  • Please submit Resume in English