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GE HealthCare Zone Operations Coordinator - Mexico, Mexico City, Mexico City 374507769
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Responsibilities :
Audit & analyze service records at customer assigned accounts
Provides daily reminders of proper service documentation to technicians
Provides regular communication to sites and regions on actions needed to bill
Meets metrics related to processing, region metrics, team metrics
Responsible for timely and accurate processing of invoicing-related events for contract and non-contract services.
Work within all related systems Legacy and Support Central to manage and complete all work.
Effectively manage and prioritize various projects with minimal supervision.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Handle all types of work submitted into the department whether multivendor or core GE product based offerings.
Effectively manage and prioritize various projects with minimal supervision.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l and/or local Law is broken.
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l and/or local Law is broken.
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Job Requirements:
Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
Minimum two years' experience working with Microsoft Excel; knowledge of pivot tables required.
Ability to communicate using local language.
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, andadditional drug tests or background checks(including a federal government background check if assigned to support a contract with the federal government).
Preferred Qualifications:
Working knowledge of Nuvolo preferred
Strong customer service skills, both internal and external
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
TheAvailable benefits include health, welfare, retirement, and paid leave.
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