Microsoft Critical Environment Operations Manager 

Taiwan, Taoyuan City 

373895073

Required Qualifications:

• High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
  • OR equivalent experience
• 1+ year(s) of people management experience.
• Ability to support a 24x7 datacenter environment, including participation in an on-call rotation and availability during non-standard business hours (evenings, nights, weekends, or holidays) as operational needs require.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

:

• Bachelor’s Degree or Technical College certification in Mechanical Engineering, Facilities Engineering, or Building Services (or related field).
• 6+ years’ experience in Critical Environment infrastructure management, with a focus on mechanical systems, HVAC, and fire life safety.
• Demonstrated experience managing large-scale mechanical operations, including chilled water systems, economizers, air handling, and heat rejection systems.
• Familiarity with electrical infrastructure (UPS, generators, switchgear) and the ability to collaborate across technical domains.
• Experience leading commissioning, retrofits, or capacity upgrades of mechanical or fire life safety systems in a live datacenter or mission-critical environment.
• Budget management experience ($1M+ OPEX or CAPEX programs).
• Applicable certifications: HVAC, NFPA, PMP, CDCP, LEED, ITIL, or related leadership/technical certifications.
• Experience working on large-scale CE or building services projects and collaborating with global, virtual, or cross-functional teams.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 21, 2025.

• Empower a culture of safety, security, and compliance in all aspects of datacenter operations, with a strong focus on mechanical and fire life safety systems.
• Lead a team of Mechanical, Electrical, and Control System professionals supporting Microsoft’s online services.
• Oversee day-to-day operations, maintenance, and reliability of mechanical infrastructure — including chilled water systems, air handlers, Computer Room Air Conditioning(CRAC)/Computer Room Air Handler(CRAH) units, pumps, and cooling towers — as well as associated fire suppression, detection, and life safety systems.
• Partner with electrical peers to maximize datacenter uptime and critical environment (CE) availability, ensuring optimal system redundancy and operational efficiency.
• Drive continuous improvement in preventative maintenance, energy optimization, and risk mitigation for mechanical and fire systems.
• Lead incident reduction and root cause analysis efforts for mechanical-related events, driving a culture of accountability and learning.
• Deliver on cost and energy efficiency initiatives, ensuring alignment with sustainability and operational goals.
• Oversee routine reporting and data analytics related to power, temperature, humidity, and mechanical system performance to ensure SLA adherence.
• Collaborate closely with Engineering Groups (EGs) and regional peers to influence design improvements and operational best practices across the datacenter fleet.
• Establish strong partnerships with vendors and service providers, ensuring contract adherence, safety performance, and timely delivery of mechanical services.
• Embody our and