BMC Sr BMC Helix ITSM Developer 

Spain 

373400213

We are seeking an experienced BMC Helix ITSM and AR System Developer with a strong background in Digital Workplace Advanced workflow designer, Helix Innovation Suite, CMDB/Asset Management, Helix Dashboards and BMC Helix data Manager (HDM). This role will involve approximately 60–70% hands-on development work and 30–40% administration and support, including system health, upgrades/Patches, and integrations. You will be responsible for designing and building scalable solutions, integrating with third-party systems, and enhancing our existing BMC Helix ecosystem.

• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications.
• Develop workflows and service catalog items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
• Design, Develop, Configure and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards.
• Create dashboards and reporting using BMC Helix Dashboards.
• Design, develop SQL queries and execute per business requirement.
• Collaborate with cross-functional teams to understand requirements and translate them into technical solutions.
• Integrate BMC Helix ITSM with third-party systems using REST APIs, Web Services, and other standard methods.
• Perform system administration tasks including user management, access controls, health checks, upgrades, and patching.
• Provide technical leadership on best practices in BMC Helix development and administration.
• Document solutions, processes, and configurations for knowledge sharing and compliance.

To ensure you’re set up for success, you will bring the following skillset & experience:

• 8+ years of hands-on experience with BMC Helix ITSM and AR System development.
• Requires candidates to have US Citizenship and be able to obtain US Secret Security Clearance (already having secret clearance being preferred).
• Strong knowledge and development experience with Digital Workplace Advanced workflow Designer.
• Proficient in Helix Innovation Studio / Innovation Suite application development.
• Strong knowledge and implementation experience with CMDB and Asset Management.
• Proficient with BMC Helix Dashboards for reporting and visualization.
• Proficient in writing complex SQL queries or script per business requirement
• Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware.
• Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred).
• Good scripting and troubleshooting skills.

Whilst these are nice to have, our team can help you develop in the following skills:

• BMC Certifications in ITSM, DWP, or Innovation Studio.
• Exposure to cloud-based deployments and containerized environments (e.g., Docker, Kubernetes, helm etc).
• Knowledge of Agile methodologies and working in DevOps environments.
• Experience with automation tools or orchestration frameworks ( Jenkins etc.).
• Experience with scripting language ( Bash/Python/Java Script)