Gett Community Partnership Manager -Black Taxi 

United Kingdom, England, London 

372815370

This hands-on role is focused on strengthening the driver community through regular workshops, targeted communications, strategic partnerships, and consistent support. You’ll be a key voice for drivers within the business and play a vital role in improving retention, satisfaction, and productivity, as measured through internal key metrics.

On a typical day you'll work on:

• Organise and lead regular driver workshops in London and key UK regions to gather feedback, understand challenges, and drive engagement.
• Develop and maintain ongoing contact with drivers through face-to-face check-ins, group sessions, video calls, and surveys.
• Manage existing driver benefit partnerships (e.g. fuel, servicing, insurance) and source new opportunities that align with driver needs and company goals.
• Work closely with the Supply, Marketplace, and Marketing teams to align engagement strategies with business goals and ensure consistent communication with drivers.
• Advise on driver-focused promotions or initiatives designed to increase Getting Hours and improve the driver experience.
• Assist in the delivery and quality control of driver training and onboarding materials.
• Track and report regularly on engagement KPIs, including Getting Hours, driver retention, satisfaction scores, and NPS.

About you:

• At least 5 years’ experience in community engagement, field support, or stakeholder management.
• Experience working with black cab drivers or within the licensed taxi industry is highly desirable.
• Strong interpersonal and communication skills, with the ability to build trust quickly.
• Confidently facilitating group sessions, workshops, or training.
• Comfortable working with feedback tools and engagement platforms (e.g. Slack, SurveyMonkey, Zoom, Braze).
• Highly self-motivated, organised, and outcome-driven.
• Experience handling complaints or user escalations in a calm, solutions-focused way.

What you’ll Gett

🌴25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month!

💻Working from Home Allowance

🧓Pension Scheme

🚲Cycle to Work Scheme

🚘Electric Car Scheme

😷Private Medical Cover

🏥Health related cash plan

✨Life Insurance

🫴Employee Assistance Programme

🏋️Discounted Gym membership

Sounds interesting? Here’s how to apply and our interview process…

• Send us a CV We’d love for you to tell us why you’d be suited to the role
• Talent Screen - (30mins) Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett 🧡
• Hiring Manager - (1 hour video call) - Here you will meet John McEwan (Senior Director of Customer Experience)! He will deep dive into your experience in relation to the role. Asking questions around your experience 😊 You will also have time to ask questions to John, so have them prepared! 📝
• 2nd Interview (120mins on site) - Here you will meet Andrew (Head of Supply) to discuss your experience and your motivation along with an opportunity to ask any questions directly to Andrew 😊