Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

371346196

In today’s highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best in class security protection. You will be challenged, learn, and energized as you resolve sophisticated technical issues in this ever-evolving landscape. Make an impact and be a part of best-in-class support by becoming part of the Firewall support team within Security TAC.

• Frequently supports TCEs and Global Delivery Partners with critical scenarios. Delivering effective and constant communication to provide long-term and definitive solutions to our best-in-class customers.
• Constantly and efficiently collaborates with internal collaborators (Engineering, Developing, and Account teams). Ensuring high-quality and prompt responses to critical scenarios always prioritizing customer critical operations.
• Accountability to take ownership in building and maintaining the relationship with our customers and internal partners based on different Technical Assistance Center internal metrics.
• Recognizes and documents new and existing patterns on the software products. Producing the proper documentation and mentoring teammates to achieve and adapt the content creation culture.

Minimum Qualifications

• Possess 4+ years of technical support experience at any level in any of the following areas:

Advanced knowledge of the networking industry and products such as routers, switches, and firewalls.

Advanced knowledge of different software languages and distributions such as SQL, Monet DB, Linux, or similar.

Advanced troubleshooting methodologies & problem-solving, driving complex solutions using non-linear patterns of different known and unknown scenarios.

Advanced knowledge using tools such as Wireshark, Packet Analyzer, Coding/Decoding, and other tools for TCP/IP packet analysis.

• Possess an English level equivalent to B2 or higher.

Preferred Qualifications

• Possesses a Bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication).
• Possesses Cisco Certified Network Professional Security or Cisco Certified Internetwork Expert Security.
• Prior experience/Working knowledge in any of the following areas:

FTD, Firepower, FMC

APIs methods and usage

Server and appliance virtualization using VMWare, MS Hyper-V, and KVM

Database knowledge and management (Azure, Maria DB, etc)

Python, Perl, and Bash scripting skills would be an added advantage

Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.

Multicloud environment and tools (Azure, Google Cloud, AWS, etc)

Leading wide region initiatives and project management skills