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Cisco Technical Consulting Engineer Mexico, Mexico City, Mexico City 94116976
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Your Impact
- You will interact with and support our customers remotely.
- Apply sophisticated fixed techniques to provide outstanding solutions to our customers' individual needs.
- Work on critical, overly sophisticated problems and partner with engineering and development teams to resolve customer problems.
- Collaborate with teams to help reproduce and resolve customer issues.
- While getting experience in the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
- Active or expired CCNA, CCNP, or equivalent certifications, or related work experience.
- Strong analytical skills and experience working with Cisco Wireless platforms and RF environments.
- At least 3 years of experience in the networking industry, including familiarity with networking products and protocols.
- Knowledge of IP networking, including Layer 2 and Layer 3 protocols, LAN/WAN, TCP/IP, DHCP, DNS, routing, SNMP, NETCONF, and Quality of Service (QoS), is preferred.
- BS in a technical field (such as CS, EE, IT) or equivalent 3+ years related experience in Customer Service and Support.
- Experience analyzing network traffic and packet flows using tools such as Wireshark, Omnipeek, or similar.
- Experience with server virtualization technologies, including but not limited to VMware ESXi, Microsoft Hyper-V, Linux KVM, and ENCS NFVIS.
- Administrative experience with Linux-based hosts, servers, and devices, including performance monitoring, log analysis, and user management.
- Experience with a variety of Cisco wireless platforms, such as AIREOS, IOS-XE, IOS/COS/Catalyst Access Points, Cisco Spaces, CMX, Prime Infrastructure, Catalyst Center, and Embedded Wireless Controller (EWC).
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