US Bank Customer Account Manager 12-Month-Fixed-Term Category 

Ireland 

370913905

Responsible for proactive support and service to an assigned portfolio of small to medium-sized clients via telephone or email. Responsibilities may include account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.

Direct line reporting:

• Sales Manager

This rolea ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Accountabilities for your role - what are you expected to do?

• Achieve set monthly targets in respect of sales and accounts retained.

• Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them.
• Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of: revenue & in year new business.
• Achieve and deliver on key KPI’s as set out by line manager.
• Update the CRM systems with the outcome and success of each communication with the customer.
• Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced.
• Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.

Drive for Results

• Hold self and others accountable to consistently achieve meaningful results.
  

Collaboration

• Build partnerships and promote a culture of teamwork to drive one U.S. Bank.

Agility & Innovation

• Ability to move and learn quickly to support a fast paced team and business.

Inclusion

• Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.

Qualifications Required to perform your Role?

• At least 1 years’ experience in a customer account management role in a sales driven environment.
• Evidence of consistently hitting and overachieving revenue targets.
• Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.
• Excellent time management and organisational skills.
• Leaving Certificate or equivalent as standard.
• Proven ability to develop and maintain relationships at all levels of a company.
• Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.
• An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills.
• A team player able to work and support colleagues across a multinational organisation.
• A willingness to accept change and the ability to maintain effectiveness in a changing environment.
• Strong relationship building and influencing skills.
• Interested in learning about the Elavon business and has a general ‘can-do’ attitude.

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