Uber Strategy & Operations Manager Comms Engagement 

United States, West Virginia 

370564328

Your Impact in Role:

• Problem Solving: solve and tackle a variety of challenges and opportunities related to couriers from strategy to execution (e.g. communications, user research, courier programs).
• Communications: create, manage and implement the communication's plan with delivery partners, including managing blog posts, writing and editing delivery partner communications.
• User Research: run focus groups, surveys and build corresponding dashboards to better understand our delivery partners and inform team priorities and strategy.
• Engagement: lead and run listening session with delivery partners to understand their perspectives and improve their experience.
• Stakeholder management: Orchestrate and bring together a wide range of cross-functional team members, including Legal, Public Policy, Communications and other external stakeholders to deliver strong outcomes. See .

The Experience You’ll Bring:

• 3+ years of experience in related fields such as communications, public relations, management consulting, user research, e-commerce, operations, strategy, analytics and project management.
• Fluency in both Chinese and English is required.
• Willingness to #gogetit and execute initiatives with grit and strong ownership.
• Empathetic writer and wordsmith with the ability to convey complex products and ideas with clarity and simplicity for delivery partner audiences.
• Inherently curious, you can break down ambiguous problems by applying structure and using data-driven and qualitative insights to solve them.
• Strong communication and presentation skills, with the ability to synthesize information quickly, highlight the key takeaways, and highlight actionable insights.
• Strong stakeholder, and project management capabilities, you should have the ability to zoom out to see the big picture as well as zoom in on key operational details, while leading cross-functional teams to achieve common goals.
• Ability to gather, structure and analyze quantitative data (e.g. Excel, pivot tables, and intermediate SQL is a plus).

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .