Costa Rica-Coyol
Hybrid Roles:
Your responsibilities include:
- Analyzes customer complaints, events and other post marketing surveillance data by examining the data for patterns and trends and investigating when necessary.
- Investigates identified trends by starting a formal trend investigation and trend report and working on cross-functional teams.
- Documents trend action by updating the trend report at appropriate levels and by performing a Health Risk Analysis.
- Communicates product performance by formal presentations to management committees and design teams, supporting published product performance reports and supporting customer requests for performance information either directly or through the sales organization.
- Provides input for process improvement and helps develops tactical approaches to implement team strategies.
For those individuals that supervise others, the following statements are applicable:Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
- Establishes and promotes a work environment that supports the Quality Policy and Quality System.
Required Qualifications:
- Bachelor or Licenciature degree in Chemical, Industrial, Electronic, Electromechanical Engineering or Related Field.
- English Level desired: 80-89%
- Experience: At least 5 years
- Checks and provides support in the execution and investigation of CAPAs, NCEP, Failure Mode Investigations, etc.
- Technical Competencies: Desirable ASQ Certified, ASQ certification (CQE, SSGB) desired, Problem Solving, Formal training on statistical and quality techniques desirable, Knowledge of QSR’s, Networking, ASQ Certified.
- Owns and updates global complaint handling WI’s and SOPs.
- Leads and supports global post market support projects
- Provides support in internal and external audits
- Please submit Resume in English
Preferred Qualifications: