JPMorgan UX Researcher- Senior Associate- Chase UK 

United Kingdom, England, London 

366931774

Responsibilities include:

• Conduct user research in a given product area and work closely with Design, Content, Product and Engineering
• Advocate and provide guidance how to use customer insights and data to inform decisions
• Present and communicate user research and recommendations to the larger organisation
• Contribute to best practices, research methodologies and frameworks to drive efficiency across the organisation
• Being an advocate for the customer and foster a shared understanding of customer first approach in the organization
• Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
• Contribute and advice on research plans and overall user research strategy and methods
• Manage and conduct generative and evaluative research
• Conduct independent research on multiple aspects of products and experiences
• Understand and incorporate complex technical and business requirements into research.

Requirements:

• Hands-on experience in roles as user/ UX researcher
• Experiencedin a wide range of exploratory and evaluative research methods
• User research methods in product and/ or service development
• Experience scaling research processes and defining best practice
• Passion for championing the customersIn-depth understanding of UX, UI, design
• Critical-thinking and problem-solving skills
• Solid communication and interpersonal skills
• Ability to communicate research insights to different stakeholders
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
• Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
• Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience
• Additional language skills a plus
• Strong senior stakeholder management skills
• Experience of retail banking, fintech or similar areas is a plus