Bank Of America Technology Services Lead - GBS 

India, Tamil Nadu, Chennai 

364210749

Responsibilities

• Troubleshoot application issues by reviewing pertinent logging with minimal documentation on application function and flow
• Take ownership and provide support for single user data inquiries
• Drive for root cause to application outages
• Drive partner teams without direct leadership of them
• Proactive identification of stability concerns (whether through logging, monitoring, etc.)
• Provide day-to-day application support to application systems, which includes answering user queries, monitoring applications
• Pursue a proactive approach to problem solving within a cohesive team environment
• Work closely with peers under minimal supervision, with general guidance from more seasoned analysts and documented processes
• Coordinate and execute multiple tasks within a fast paced environment
• Coordinate with application team during releases and implement the tasks
• Establish and practice industry standards, best practices and guidelines in technology
• Raise any technology issues encountered, with management and keep them informed of the progress, risks and issues
• Take ownership for the day to day support responsibilities provided.
• Research any issue encountered in production and be able to provide quick service restoration and identification of root cause.
• Participate or conduct conference calls with tech and business users
• Follow, improve upon and create processes required for effective Application Administration
• Identify & triage issues

Requirements

Education:B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any:(DB2, CICS, Mainframe related)

10 - 12 years

Foundational skills:

• Experience in Mainframe Technologies i.e. Cobol, CICS, JCL, Db2, VSAM, CA7, OPC & Rexx
• Analytical and technical skills
• Experience on tools like IBM Debugger, Endevor, File Aid, SPUFI and Fault Analyzer etc.
• Knowledge on Incident and Problem Management process
• Excellent Communication Skills.

Desired skills:

• Knowledge on Banking and Financial Services domain and Prior experience on the Deposits applications area will be an added advantage
• Knowledge on Consumer banking
• Understanding on Business continuity Plan and disaster recovery processes
• Knowledge on production support processes, different levels of support, SLA, OLA, Incident Management process etc.

10:30 a.m. to 07:30 p.m.