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Bank Of America Technology Services Lead - GBS 
India, Tamil Nadu, Chennai 
364210749

30.08.2024

Responsibilities

  • Troubleshoot application issues by reviewing pertinent logging with minimal documentation on application function and flow
  • Take ownership and provide support for single user data inquiries
  • Drive for root cause to application outages
  • Drive partner teams without direct leadership of them
  • Proactive identification of stability concerns (whether through logging, monitoring, etc.)
  • Provide day-to-day application support to application systems, which includes answering user queries, monitoring applications
  • Pursue a proactive approach to problem solving within a cohesive team environment
  • Work closely with peers under minimal supervision, with general guidance from more seasoned analysts and documented processes
  • Coordinate and execute multiple tasks within a fast paced environment
  • Coordinate with application team during releases and implement the tasks
  • Establish and practice industry standards, best practices and guidelines in technology
  • Raise any technology issues encountered, with management and keep them informed of the progress, risks and issues
  • Take ownership for the day to day support responsibilities provided.
  • Research any issue encountered in production and be able to provide quick service restoration and identification of root cause.
  • Participate or conduct conference calls with tech and business users
  • Follow, improve upon and create processes required for effective Application Administration
  • Identify & triage issues

Requirements

Education:B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)


Certifications, If Any:(DB2, CICS, Mainframe related)

10 - 12 years

Foundational skills:

  • Experience in Mainframe Technologies i.e. Cobol, CICS, JCL, Db2, VSAM, CA7, OPC & Rexx
  • Analytical and technical skills
  • Experience on tools like IBM Debugger, Endevor, File Aid, SPUFI and Fault Analyzer etc.
  • Knowledge on Incident and Problem Management process
  • Excellent Communication Skills.

Desired skills:

  • Knowledge on Banking and Financial Services domain and Prior experience on the Deposits applications area will be an added advantage
  • Knowledge on Consumer banking
  • Understanding on Business continuity Plan and disaster recovery processes
  • Knowledge on production support processes, different levels of support, SLA, OLA, Incident Management process etc.

10:30 a.m. to 07:30 p.m.