JPMorgan Salesforce Technical Lead / Architect 

United Kingdom, England, London 

364109124

Job Responsibilities:

You will define the technical product vision, roadmap, and objectives for our customer service operations technology platform in Salesforce.

• You will be responsible for the successful delivery of the product, ensuring that it meets the success criteria of your stakeholders
• You will partner and challenge the Tech Lead to ensure alignment and feasibility of product and technical vision and requirements
• You will create testing and implementation plans, including user training and documentation
• You will be responsible for code review, coding standards, adhering to best practice, governance, analysis, documentation and frameworks
• You will ensure the product meets all legal, regulatory, risk and control requirements
• You will be hands on, detail orientated, and outcome focused as well as a strong team player

Required qualifications, capabilities and skills:

• Demonstrated expertise in delivering and scaling customer service operation technology products in Salesforce
• Experience of delivering LDV (large data volumes) integration and security
• LWC (Lightning Web Components)
• Expert knowledge of Salesforce out of the box functionality and tools so that these can enable the quick delivery of new features
• Experience in a complex software environment with Agile/Scrum development
• Expert-level knowledge in Agile principles, processes, and best practices
• Strong experience with planning, prioritising, and maintaining product backlogs
• Strong experience assessing value, developing cases, and prioritising stories, epics and themes to ensure work focuses on those with maximum value and is aligned with product strategy
• Strong experience with hypothesis-driven development, product experimentation, and product analytics
• Strong communicator and comfortable in explaining Salesforce design/ architecture & roadmap to a wide range of audiences from both technology and business backgrounds
• Strong stakeholder management and ability to influence

Preferred qualifications, capabilities and skills:

• Enterprise experience would be extremely desired
• Banking of financial service industry experience would be desired
• Salesforce Service cloud and FSC (Financial Services Cloud) experience
• Any project / programme management experience
• Any analytical experience around Salesforce
• Consultancy background
• TOGAF 9.2 or Zackman
• BA Certifications desired (ideally Salesforce)
• Salesforce Platform Developer II (again, ideally to this level)
• Salesforce Architect Certification