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JPMorgan Salesforce Technical Lead / Architect 
United Kingdom, England, London 
364109124

26.06.2024

Job Responsibilities:

You will define the technical product vision, roadmap, and objectives for our customer service operations technology platform in Salesforce.

  • You will be responsible for the successful delivery of the product, ensuring that it meets the success criteria of your stakeholders
  • You will partner and challenge the Tech Lead to ensure alignment and feasibility of product and technical vision and requirements
  • You will create testing and implementation plans, including user training and documentation
  • You will be responsible for code review, coding standards, adhering to best practice, governance, analysis, documentation and frameworks
  • You will ensure the product meets all legal, regulatory, risk and control requirements
  • You will be hands on, detail orientated, and outcome focused as well as a strong team player

Required qualifications, capabilities and skills:

  • Demonstrated expertise in delivering and scaling customer service operation technology products in Salesforce
  • Experience of delivering LDV (large data volumes) integration and security
  • LWC (Lightning Web Components)
  • Expert knowledge of Salesforce out of the box functionality and tools so that these can enable the quick delivery of new features
  • Experience in a complex software environment with Agile/Scrum development
  • Expert-level knowledge in Agile principles, processes, and best practices
  • Strong experience with planning, prioritising, and maintaining product backlogs
  • Strong experience assessing value, developing cases, and prioritising stories, epics and themes to ensure work focuses on those with maximum value and is aligned with product strategy
  • Strong experience with hypothesis-driven development, product experimentation, and product analytics
  • Strong communicator and comfortable in explaining Salesforce design/ architecture & roadmap to a wide range of audiences from both technology and business backgrounds
  • Strong stakeholder management and ability to influence

Preferred qualifications, capabilities and skills:

  • Enterprise experience would be extremely desired
  • Banking of financial service industry experience would be desired
  • Salesforce Service cloud and FSC (Financial Services Cloud) experience
  • Any project / programme management experience
  • Any analytical experience around Salesforce
  • Consultancy background
  • TOGAF 9.2 or Zackman
  • BA Certifications desired (ideally Salesforce)
  • Salesforce Platform Developer II (again, ideally to this level)
  • Salesforce Architect Certification