GE HealthCare Lead Service Integrator 

India, Karnataka 

363197594

The Lead Service Integrator (LSI) is responsible for ensuring on-time delivery of service product features, documentation, training, and service process validation for NPI and iterative programs for Solutions for Enterprise Imaging radiology & cardiology products globally. This position will be involved in the full life cycle of the product(s) from definition to validation and installed base support.

Roles & Responsibilities:

• Collaborate with product and component engineering teams to build service processes and documentation for seamless installs and servicing in the field.
• Own product and subsystem requirements related to serviceability and proactive monitoring/diagnosis.
• Define service process (install, upgrades…) and be responsible for service process validation.
• Define and validate procedures for field modifications, updates, and upgrades.
• Drive continuous improvement of the service processes to reduce cost, time and improve customer satisfaction.
• Work independently and to drive product service deliverables across diverse multifunctional and multi-regional development teams.
• Actively participate in defect reviews to prioritize operations and service improvementopportunities.
• Prepare service training strategies for product service delivery teams, including ERT (Early Readiness Training) in collaboration with engineering teams.
• Possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Be aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Qualifications:

• Bachelor's degree, or equivalent, in Engineering, STEM, or at least 3 years of experience in software development related field.

Required Qualifications:

• We require Healthcare IT (HIT) or Medical Device experience.
• Relevant work experience in a lead service support role.
• Experience with and/or knowledge of data center and networktechnologies.
• Experience designing and documenting install and service workflows.
• Experience working with remote global team across multiple time zones.
• Demonstrated problem-solvingtechniques.
• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts andtechnologies.
• Demonstrated ability to make recommendations to technical and program leadership to improve the product, process ortechnologies.
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technicalaudiences.
• Experience working within a QMS (Quality Management System) product development framework.

• dynamics.
• Ability to balance the long-term ("big picture") and short-term implications of alldecisions.
• Demonstrated commitment to quality and delivering complete solutions that solve business problems or deliver ourstrategy.
• Quality and costdriven.

Desired Characteristics:

• team.
• AWS Cloud Practitioner or similar foundational cloud technologies certification, or ability to obtain certification within 6 months of employment.
• Familiar ITIL 4 frameworks for IT service management
• General project leadership skills. Project management experience and/or certification.
• Design for Reliability (DFR) or Design for Service (DFS)experience.
• Familiar with basics of HL7 and DICOM
• Familiar with concepts of product privacy and security requirements in a healthcare environment
• Strong analytical, trouble-shooting skills
• Customer orientation: self-motivated, self-starter with the ability to work independently and learnquickly.
• Strong interpersonal skills, ability to listen to customer, build relationships, and work underpressure.
• Hands-on approach with regards to installations, upgrades and repairs

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.