Microsoft Critical Environment Technician 

Taiwan, Taoyuan City 

362475604

Critical Environment Technician (CET)in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This could be anything from performing basic monitoring and inspection, performing various types of maintenance, participating in equipment troubleshooting, enforcing all safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Required/minimum qualifications

• High School Diploma, GED, or equivalent.

• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.

• Asindicated,in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.

Other Requirements:

to meet Microsoft, customer and/or government security screening requirementsarerequired for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check:This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred qualifications:

• Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education OR High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience.

Critical Environment Culture

• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordancetoapplicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalatesimmediatelywhen unsafe working conditionsareobserved. Participates in required meetings,trainings, and necessary handoffs. Assesses and identifiesappropriate resourcesand equipment necessary to fully support environmental health and safety (EHS)objectives.Activelymaintains safe working conditions at all times.Proactively ensures safety and security requirementsare followedand met for the work of themselves and others.

Equipment and Systems Maintenance

• Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on theappropriate procedurelevels of risk (LOR). Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the workis startedand completed in a safe mannerin accordance withstandard practices, procedures, and Authority Having Jurisdiction (AHJ) regulations. Ensures work performed by suppliers/vendorsis performedto scope, all documentationis performedcorrectly, andescalates asappropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/oridentifiedconcerns. Coordinates perappropriate LORapplicable to preventative and/or corrective maintenance.Identifiesand recommends procedure corrections if/when errorsare detectedor whenappropriate. Reviews and completesappropriate workorders to support approval of vendor supplier field service reports or invoices.

• Performs troubleshooting of equipment and systems independently within their trained discipline(s). Documents issues found in troubleshooting process withinappropriate systemsper process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs. Communicates and/or escalates troubleshooting issues or anomalies withassistancefrom more experienced colleagues. Has ahands-onunderstanding of how equipment works within disciplines they havebeentrained.

• Prepares andsubmitsrequired reports (e.g., turnover, preventative maintenance [PM]) as assigned following preexisting scripts and templates. Develops methods of operatingprocedure(MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for appropriately leveled procedures to ensure safe and reliable execution. Documents completed work using approvedtools and procedural templates for more experienced technician review. Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments.

• Develops an understanding of method statement of work (MSOW) documents. Coordinates activities andassociatedschedules with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities.

• Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs (e.g., basic replacements, changing of parts) for specific disciplines and equipment for which they have been trained, following methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) with minimal supervision - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicates and/or escalates maintenanceactivities perestablished process and procedure.Prioritizesmaintenance activities asrequiredand/orappropriate. Documents tasks or issues during maintenance activities withinappropriate systemsper process and procedure as needed. Performslower levelmaintenance with minimalsupervision, andmay resolve high level issues with support from more experienced colleagues.Followsrecommended maintenance schedules. Maintains all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance.

Equipment and Systems Operations

• Safely responds to and stabilizes abnormal conditions within the requiredtimeframesfor various abnormal facility events within data center with minimal supervision,utilizingemergency operating procedures (EOPs). Gathers necessary information andparticipatesin the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition asrequired. Identifiesappropriate partiesto mitigate incidents as they occur.Assistsin developing emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents.Assistsin providing emergency monitoringresponseto irregular or malfunctioning conditions.

• Works on tasks (e.g., making rounds, initial assessments on equipment performance) asassigned with varying levels of supervision, sometime minimal. Supports senior colleagues as an assistant.Buildsknowledge in operating equipment and systems within a set discipline (e.g., electrical, mechanical, controls). Operates all systems and equipment in a safe and professional manner.

• internalcomputerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks within applicable task management systems. Adds required data, documents, logs changes, andupkeepsprocedures related to building management systems and reports. Properly signals spare equipment and partsutilizationwithin maintenance work orders.

• Performs monitoring physical inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Understands critical system alarms for single discipline(s) of equipment, their meanings, and engages withappropriate escalationprocesses or procedures. Recognizes circumstances where execution wouldbe consideredsafe toproceed. Performs various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/lifesafety) within the data center. Escalates per applicable policies and standards. Utilizes telemetry, control systems, and other platforms tomonitorsite status, analyze past and current events, as well as other processes, and canidentifycritical alarms. Advises less experienced colleagues on issues found whilemonitoringapplicable CE systems.

Physical Requirements

• Applies to butis not limitedto US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75lbs/ 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.

Working Conditions

• Applies to butis not limitedto US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.

• indicatedabove, this role has a travel requirement of up to 25% which means you maybe requiredto travel, from time to time, as part of this role.

• Embodies ourand.