Bank Of America Process Design Consultant 

India, Haryana, Gurugram District 

36220851

Responsibilities:

• Conducts Process/Activity Deep Dives powered by data analytics to identify opportunities to simplify, transform and continuously improve GBS-performed processes, operations, technology and /or activities, includes impact assessment and business case development. • As appropriate, drives adoption of data-driven OpEx leveraging key data, e.g. Activity Maturity Framework/Work Type, and Workplace Enabler (WPE)
• Engages with business partners to analyze processes and activities and identify opportunities for simplification by utilizing sound process improvement models and techniques
• Manages design or redesign of processes or activities using Design Thinking / Six Sigma methodologies. Integrates best practices with process design to ensure continuous process improvement.
• Effectively challenges the status quo and communicates with leaders, managers, peers and business partners on strategy, deliverables, timelines and support needed.
• Partners with GBS OpEx Process Design Managers to develop and execute plans, including ongoing success measures, to sustain the change
• Leveraging GBS' enterprise-wide perspective to identify and promote horizontal opportunities, especially related to Tech with Ops
• Provides structured insights for broader evaluation and solutioning
• Fosters a culture of continuous improvement, simplification and innovation across GBS
• Supports a traceability mindset whereby operational excellence success is quantified and measured
• Applies integrated understanding of technology, operations, and risk perspectives to propose and accelerate solutions
• Ensures stakeholders / partners are engaged, all impacts are identified, appropriate forums/reviews/ routines are leveraged for socialization and requisite approvals
• Enables GBS participation in ideation frameworks, e.g, Speak Up/SIM (Enterprise), Process Owner Liaison (GO) | Tech with Ops (GBS)
• Acts as a Brand Ambassador and advocate for the Operational Excellence function
• Works both independently and as a team member and among diverse viewpoints to determine the best path forward
• Applies good sense of judgment, knowing when to escalate and how to manage expectations
• Applies analytical and problem-solving skills and adapts quickly to new technologies, methodologies, and systems
• Manages GBS OpEx idea pipeline, including SpeakUp!, GBS OpEx Portal, and SIM

Requirements

Bachelor’s Degree

15 + years

Foundational Skills

Thinking Skills:

• Skillful communication and consulting abilities to ask the right questions, using tools and visual materials, to uncover root causes to business challenges, identify opportunities, and make recommendations.
• Analytical skills with ability to comprehend, document, evaluate and improve complex business processes.
• Having a good understanding of industry trends

Doing Skills:

• Demonstrates outward ownership on all assignments
• Ability to work in a fast-paced environment with strong attention to detail and accuracy
• Effectively deals with ambiguity and adapts to changing circumstances
• Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation

Relationship Skills:

• Ability to work with diverse team members in virtual environment
• Comfortable interacting with a large variety of stakeholders and senior leaders
• Ability to work independently and collaboratively to ensure timely business outcomes.

General Business Competencies

• Proficient Microsoft Office products (Word, Excel, PowerPoint, Visio) required
• Strong organizational skills and the ability to manage priorities without sacrificing quality or timelines

Desired Skills

• 15 + years related experience in Process design and/or project management support experience
• Design Thinking and/or Six Sigma Green Belt Lean Certified
• Strong understanding of the Bank’s Single Process Inventory (SPI) design and construct
• Flexible with changing priorities and work assignments
• Strong understanding and working knowledge of Global Business Services; exposure to Technology and Operations collaborative working environment
• Ability to navigate effectively/creatively through roadblocks in a professional, diplomatic demeanor
• Experience with process quality and performance improvement
• Good foresight for detecting risks and thinking of creative ways to solve/mitigate the risks
• Experience with PPRT and Bank of America Change Management standards

Gurugram, Hyderabad, Mumbai, Chennai, Gift City

1:00 PM to 10:00 PM