Assurance of local site’s quality system compliance with West’s procedures and applicable standards (ISO 9001 and ISO 15378)
Support Customer relation topics and assure Customer satisfaction through Customers’ specifications review and implementation, participation in customer’s inspections and complaint processing on time
Essential Duties and Responsibilities
The employee is informed of his personal responsibility for quality in relation to the Company's Quality Policy and always conducts his activities in accordance with the company's policy
Reviews of customers specifications (CS)
Supports implementation into West QMS
Product specification creation
Supports internal and external inspection organization
Participates in internal and external inspections
Compiles written response to inspection’s report
Participates in customer complaint investigations
Creates customer complaint reports
Actively supports implementation of preventive and/or corrective measures related to all inspections
Implements preventive and/or corrective measures where necessary
Actively manages deviations and OOS (out of specification) processing and reviewing
Monitors Department’s KPIs
The employee is responsible for the accuracy of data processing and input used in the work
Your Profile
Scientific master’s degree - Technological, Chemical or other Science based program
Preferred work experience
English language – intermediate level
Computer literacy (MS Word, Excel, SAP)
Preferred Knowledge, Skills and Abilities
Detail-focused, analytical thinking person
Good judgment - makes the right decisions quickly and efficiently, solves problems, reacts calmly, and balances in stressful situations
Ability to work within a team in activities to achieve business goals
Ability to work as part of an international Team
Ability to clearly convey information and ideas (using different media)
Ability to organize time and set priorities
Ability to communicate clearly and concisely
Positive attitude and flexibility. Accepts and supports change
Knowledge and application of relevant procedures
We Offer
A dynamic international working environment.
Excellent working conditions.
Organized transport to and from Kovin for employees residing in Belgrade and Pancevo.
Opportunities for personal and professional development.
Access to a modern and comprehensive learning management system.
A well-designed and equipped canteen providing cooked meals.
A friendly and dynamic team that will support you from the outset.