JPMorgan Senior Associate Digital Product Analyst – Affluent Segment 

United States, Delaware, Wilmington 

361191760

As a Product Analyst in the Chase Branded Card Affluent Product team, you will acquire comprehensive business knowledge and technical understanding of our product range, technology platforms, operations, and servicing strategies. You will collaborate closely with Product Managers and cross-functional stakeholders to develop a product roadmap, ensuring the delivery of superior products to our customers. Your role will involve promoting the discovery, design, and successful delivery of initiatives, as well as optimizing existing products in our agile environment. You will also work closely with Risk, Finance, Analytics, Data, and Product counterparts.

Job Responsibilities:

• Understand customer problems, convert them into problem statements and provide out of the box solutions through design thinking.
• Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
• Contribute to the end-to-end ownership of features from ideation through implementation and through maintenance and support.
• Write initiatives, user stories, acceptance criteria, and participate in all agile events of the product group.
• Support effective product road mapping and sprint planning. Develop strong relationship with business, marketing, and technology stakeholders in support of effective decision making and go to market planning.
• Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization.
• Develop, verify, and validate end-to-end testing lifecycle support and outcomes.

Required Qualifications, Capabilities, and Skills:

• 3+ years product management / technical business analyst experience – including defining user experience needs, writing epics, stories, and acceptance criteria.
• Direct experience working in an agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence.
• Passion for online and mobile technology, and knowledge of industry trends and influential companies.
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior stakeholders.
• Highly-organized and self-motivated to help design customer-obsessed products, execute a product release plan, and flexibly adapt to internal & market forces.
• Able to achieve goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.
• Ability to influence and partner / collaborate to drive cross-functional teams.
• Bachelor’s Degree required.

Preferred qualifications, capabilities, and skills:

• Manage, prioritize and deliver multiple tasks simultaneously.
• Experience in user centric designs to drive the right customer journey outcomes.
• Promote a strong controls environment by adhering to risk/control procedure and process expectations while delivering for the customer.