Job Description
Major Responsibilities include:
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize downtime.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliability
- Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize downtime.
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Interface with technical support, headquarter engineering and manufacturing engineering on maintenance procedures and equipment reliability
Essential soft and technical skills:
- Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
- Good practical skills in electronic, electrical, pneumatic, mechanical assembly
- Ability to read and work with engineering drawings, schematics, and technical manuals
- Excellent analytical problem-solving skills
- Good presentation and communication skills
- Availability to travel to other European sites on a limited basis
- Availability for training periods in USA /Asia
- Proficiency in MS office tools
- A valid driving license is required for the country you will be working in.
Successful applicants will be formally trained at one of our award-winning training centers in the USA California, Singapore, or Taiwan.