KLA Customer Support Engineer 

Ireland, Dublin 

360374360

Job Description

Major Responsibilities include:

• Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site
• Representing the company to the customer and accountability for customer satisfaction with service
• Coordinating actions with customers to minimize downtime.
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Interface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliability
• Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer site
• Representing the company to the customer and accountability for customer satisfaction with service
• Coordinating actions with customers to minimize downtime.
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Interface with technical support, headquarter engineering and manufacturing engineering on maintenance procedures and equipment reliability

Essential soft and technical skills:

• Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent
• Good practical skills in electronic, electrical, pneumatic, mechanical assembly
• Ability to read and work with engineering drawings, schematics, and technical manuals
• Excellent analytical problem-solving skills
• Good presentation and communication skills
• Availability to travel to other European sites on a limited basis
• Availability for training periods in USA /Asia
• Proficiency in MS office tools
• A valid driving license is required for the country you will be working in.

Successful applicants will be formally trained at one of our award-winning training centers in the USA California, Singapore, or Taiwan.